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My daughter has an HP Stream we purchased for her in 2017ish. With schools supplying chromebooks for her work, this one has sat for sometime. Well, sure enough, it's stuck in a permanent loop. We've tried to factory reset, scan for errors, we just are stuck in a loop of Not enough room, your computer could not be reset, etc. And of course, trying to find the tech specs on the bottom of her purple stream is impossible with the gray/yellow print of specs.

 

Are we straight out of luck or is there anything I can do to make this thing work? Summer is here and she wants to work on graphic arts projects but this is all I have for her to use at this point =( 

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