• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-22-2022 09:01 AM

HP Recommended
Product: HP Pavilion 15-au063nr (ENERGY STAR)
Operating System: Microsoft Windows 11

Hope you can help. Bought a HP pavilion 15-au063nr a few years back from Staples. Did not use it or even try to power it on because I was using my other HP laptop. A few months ago I tried my new HP pavilion. Plugged adaptor in to electrical outlet and no power, no lights on power port. After about an hour it powered on and I was able to update all my software. During subsequent uses it took less time to power on, but still had to wait 10 to 15 minutes, unless laptop was powered down overnight, then it took at least 30 minutes to start.

 

Power light flashes orange before turning white (I think--laptop is at Staples now for checkup, but their tech did not seem very knowledgeable and did not seem to understand the details.)

 

I did ALL recommended HP diagnostics for my power issue. Nothing helped. Battery status diagnostic indicates NO battery.

 

I spent over a $1,000 for the laptop and have never experienced any problem with HP laptops before. Am truly mystified and unhappy.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.