• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Microsoft Windows 10 (64-bit)

I have an HP Pavilion Desktop 570-POXX, running the latest update(s) of Windows 10.  Ever since I bought the product I have been having problems with my USB ports.  Whilst everything works normally after a reboot some of my USB ports stop working after a period of time, or after an (unasked for) reboot caused by Windows etc updating themselves (against my wishes).  This is extremely annoying as every time I go to use my USB connected scanner it says I do not have one attached to the system, and when I go to upload photos from my phone it will not connect.  Reboot and all works as it should.

After many months of frustration I have finally identified the problem:   In device manager the AMD USB 3.1 Extensible Host Controller 1.10 (Microsoft) reports "No driver installed" whenever the above occurs.  If I then select to install or update the driver it reports "Driver is already installed" when it isn't(?).   The only way out of this loop is to Uninstall the Device, requiring a reboot, then, hey presto, all is working and as it should be again!  Checking in Device Manager after a reboot the driver is reported as installed and working properly.

Such issues should not be occurring in quality products & operating systems of this vintage!  And before you suggest it, I've already downloaded and installed the latest AMD drivers without fixing the problem.

Any resolution that works permanently without stuffing up everything else on my computer much appreciated!  

Thank you

Rob       

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.