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‎07-23-2022 10:45 AM

HP Recommended
Operating System: Microsoft Windows 11

I have HP OfficeJet Pro 6968 and since 12/17/21 have spent too many hours trying to resolve the "paper jam error message".  At one point I could access printer cartridges, but now that function does not work (i.e. carriage does not move to center).  At one point I could scan, not any more.  HP Smart no longer recognizes my printer.  I have followed every thread -- unplug printer, wait, plug back in, clear rollers, clean rollers, etc., etc., etc.  Do community members agree it's time to bail on HP and go with alternative brand?

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