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‎09-03-2022 09:44 PM

HP Recommended
Product: HP All-in-One PC 24-df0000a (7UH94AV)
Operating System: Microsoft Windows 11

On startup, I get the error message "There is an issue with Trusted Platform Module data".   Please note this is Windows 11.

 

I can choose Y or N to proceed, but it warns that if I choose "Y",  Bitlocker may need a recovery key. I do not have a recovery key (I bought this machine with Windows 11 already installed/setup), so I hit N.  

I am then able to use the PC, however I cannot use my PIN, I have to use my password. 

 

I have checked other solutions posted here and as suggested, I have updated my BIOS to the latest version, however the Support Assistant keeps telling me I must restart to complete the installation. I have restarted 3 times and the message is still there. 

 

If I check "Device Security", it says, "Secure boot is on. Standard hardware security is not supported."

 

I have tried checking the TPM and attached is the screen I see. tpm.jpg

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