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HP Recommended

I had to log in to three separate pages. There is no way to cancel the subscription from the "manage services" page. After two phone calls, the rep informed me she had to create a case to cancel the subscription, "escalate the case to billing",  and I had to wait for ANOTHER call back. All they need is a "cancel" button. This feels like a complete scam. I am documenting this and reporting it to my credit card. This should have taken 1 minute and HP is intentionally trying to waste customers time to make it so you cannot cancel this subscription. Also, the video card was faulty and after spending hours of my own time trying to fix the problem, the rep from Smartfriend just told me that I already did everything and couldn't fix the issue.

 

The rep was also bizarrely rude on the phone because I was confused why I need to open and escalate a case to cancel the subscription. She talked over me and just said that this is how they do it and I can complain to the next person who calls me.

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