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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎09-12-2022 06:56 PM

HP Recommended
Product: HP Reverb G2

I am getting intermittent issues with the display on my HP Reverb G2 'blacking out' for 5-10seconds every 5 minutes or so. Everything continues to run and the display resumes normal operation after these brief outages, but of course this doesn't work for gaming as I am blind for significant amounts of time.

 

When I try to contact support, I have been prompted to enter a serial number which is not being recognised. I even copied and pasted it from here per another forum post to make extra sure and it is still coming up as 'Please enter a valid serial number' when entered into the website.

SeanDevenish_0-1663030463107.png

 

What can I do from here?

 

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