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‎10-11-2022 04:14 PM

HP Recommended
Product: HP ENVY 5540 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hello, my HP Envy 5540 will not print. The issue seems to be that it will no longer load paper. Tray is full, it makes all the sounds of starting the job but then says there is a paper jam, but there is no paper jam. For a while, I was able to try multiple times and eventually get a successful print job, but now it never works. 

 

I have followed all steps in this support article multiple times to no effect: https://support.hp.com/us-en/document/c04348351. The printer is out of warranty and I'm out of patience but I would much prefer to find a fix or get it repaired then to replace it. It seems impossible to reach anyone via phone or chat for assistance, so trying here. Help?

 

Thank you

 

 

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