Notebook Audio

Hi there,

Musician equipped with a home studio dedicated to composition and recordings, I have just acquired a Laptop ENVY 16 equipped with:
32 GB DDR5 RAM
2 TB NVMe SSD HDD
Intel i9 12th Generation
NVDIA Gforce RTX 3060  graphics card
Windows 11 22H2

This configuration is normally by experience very sufficient for use in the field of music, for the use of Steinberg's Cubase 12 software and an external sound card (Studio 68c Presonus) to never encounter the slightest problem of delay or CPU or memory saturation.

Unfortunately, the design of this HP laptop causes serious problems. It is absolutely impossible to use Cubase and the external sound card without constantly having clicks and pops when recording or listening.

I specify that the same hardware configuration (sound card and Cubase software) works perfectly with a 3.5 year old Lenovo Yoga C930 Laptop (Intel 7 8th generation, 16 GB DDR4 RAM, 1TB NVMe SSD, Windows 10 64 bits)

On paper, the HP Envy (even apart from the graphics card) is supposed to bring the C930 Yoga to its knees in all areas (the tests carried out by comparing the 2 configurations with benchmark tools are unanimous).

Knowing very well the parameters to check (or limit) to optimize a PC for musical use, I come to the conclusion that this HP will never be able to do the job, unless a solution exists concerning: ACPI.sys and Wdf01000.sys. These 2 processes are the cause of system saturation.

I am therefore appealing to HP for a solution to this double problem!
I bought this hardware for a specific purpose, it is an expensive computer with a state of the art configuration! How is it possible that with such overall power (RAM, SDD, Processor, ...) this computer cannot do better than an older machine, less well equipped in a field where the power is certainly important, but which also does not require the highest power in the world!

Should I resell it or is there a solution?

Thank you in advance for your help.