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‎10-27-2022 12:29 PM

HP Recommended
Product: HP Pavilion All-in-One - 27-r114
Operating System: Microsoft Windows 10 (64-bit)

I inherited this desktop. The family tried to reset to factory, but Windows won't install or load Windows. After turning on, the windows logo appears, then a message box  that says,

 

"INSTALL WINDOWS" with an error that says, "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows  click "OK" to restart the computer, and then restart the installation."

 

I have turned off and on and have clicked OK.  Same error each time. The computer was a gift. They tried to reset to factory, but Windows won't install/load.  Do I have to reinstall from disk?  Do I need a new Windows code?

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