• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-03-2022 05:40 PM - edited ‎11-03-2022 06:02 PM

HP Recommended

I just tried to set up my laptop and when I got to the screen with Microsoft 365 it just has a blue screen with Services at the top. I've tried to back out and restart but it always gets stuck at the same spot.

HP 15-DY2017DS Laptop, 15.6" Touch Screen, Intel® Core™ i3, 8GB Memory, 256GB Solid State Drive, Microsoft 365 Personal 1-Year Subscription, Wi-Fi 6, Windows® 10 Home

Item #8107982

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.