Notebook Audio

Hello

I have a problem with the audio on my HP laptop. Since yesterday afternoon, my volume on my laptop is constantly the same. Doesn't matter if the volume is at 2 or at 100, the audio is the same. In apps like Spotify, when I change the volume, it works. But my laptop and system noises, stay the same volume. When it's at 0 my laptop is muted.

I've tried almost everything I could find online, even a system reset of my laptop. It still is the same. When I run a diagnostic test, it says everything works. 

I tried to follow the steps from the virtual agent HP, but my laptop doesn't have HP Recovery Manager and if i try to download it, it doesn't work. I can download, but when I try to open it, it keeps asking me to download it all over again. 

I tried resetting the audio settings in 'services' but I keep getting the same error: 1061 the service cannot accept control messages at the time. When i try to follow the steps online to fix this error, my laptop just starts crashing and nothing works till I restart the laptop. This keeps happening, so I stopped trying.

I hope someone can help me, because the volume on my laptop right now is way too loud. 

If you have any questions, don't hesitate to ask them.

Thanks in advance