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‎11-20-2022 10:28 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eh0000 (9WD45AV)

HP Pavillion audio keyboard keys and task bar audio slider does not control sound volume.  I cannot control the volume output. I have troubleshooted problem and system finds no issues. I have run HP diagnostics for audio and no issues have been found.   I do have sound output but can only control volume when  using the 'apps' built in volume control e.g. ITunes, You Tube, Sky, Sportify etc. 

 

Note

I have checked Drivers and all up to date.

Other keyboard operations e.g. Brightness, typing etc all functioning correctly

Not sure but problem came about when Realtek update to 6.0.9366.1 applied. My other laptop which I have not updated work fine. 

 

 

 

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