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‎11-23-2022 08:52 AM - edited ‎11-23-2022 08:58 AM

HP Recommended
Product: OMEN by HP 45L Gaming Desktop PC GT22-0000a (4E977AV)

Hi,

I have an issue (or actually 2 which I think can be related)

1. Audio Crackling or Popping Problem from time to time (and picture lags for some milliseconds)

- This happens in varios streaming services through Edge or Chrome, VLC and other apps

2. When I boot my PC the picture freeze, and when I turn the monitor off and on the picture is back and clear

 

I have tried to re-install Windows 11 22H2 twice now (from scratch) and the issues are still there.

I have the latest Nvidia RTX 3070 drivers, ran HP Support Assist, just updated my BIOS to F14, no additional updates under advanced in Microsoft Update, ran Windows Audio troubleshooter, uninstalled drivers and so on... All apps are also up to date.

 

I see that my Realtek audio driver is pretty old, but I cannot find any newer version, not on the Realtak site either:

https://www.realtek.com/en/component/zoo/advanced-search/75?Itemid=276

 

My current driver is over 1 year old (I bought the PC a month back):

OmenArne_1-1669218334168.png

Is there a newer one available (must it be OEM - no drivers are on the drivers page for my computer on hp.com)?

 

DXDIAG doesn't report any issues either:

OmenArne_0-1669218291876.png

 

So now I'm using my 5 year old Asus ROG with GTX1060 again to watch HBO etc...

Anyone know how to fix this, as a re-install doesn't seem to fix this issue.

 

Please help my new buddy on the left:

OmenArne_2-1669218653523.png

Thanks!

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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