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12-11-2022 03:54 AM
I have a Window 10 Hp Pavilion (ba113cl) and recently it has been the CD/DVD has been freeing. It freezes just the application that is using the CD/DVD drive (For example, if I try to open a dvd from file explorer the Window will freeze, and not be able to be closed). Any video application I try (VLC Player or Windows Media Player) freeze when I even try to open the dvd. In device manager, 'Sm Bus controller' has a yellow triangle with an exclamation point next to it. I tried downloading driver from HP, but the problem till persists.
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