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‎12-29-2022 12:28 PM - last edited on ‎12-29-2022 12:32 PM by Retired

HP Recommended
Product: HP Pavilion 23-b237c All-in-One Desktop PC (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (64-bit)

I have HP Pavilion All in One 23-b237c 64 bit that I wanted to update to Windows 10. In attempting numerous times I kept getting the same Error code: 0x80072F8F-0x2000 Microsoft support could not help. This computer was originally the Windows 8 and when I got it this week I installed all the available updates to Windows 8.1. After the updates it gave me a message to update to Windows 10 which I tried yet again to no avail. So Microsoft refunded my Windows 10 purchase. The windows 10 Media Creation Tool kept saying it did know what went wrong but it could be applied to my device. Any help will be greatly appreciated. Thank you.

 

Here are the details of what I own:

Computer HP Product #: H5Q13AA#ABA

Serial #: [personal info removed]

Windows 8 64 bit (now 8.1)

Product name: 23-b237c

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