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‎01-28-2023 12:11 PM

HP Recommended
Product: HP Stream - 14-ax020wm

Hello I am trying to figure out how I can factory reset a laptop that a family member has given me, She does not remember the password to this laptop at all, she is the admin on this account as well, so unfortunately I am not able to get in no matter what I do, I try to factory reset it and it tells me I need to free up space in order to reset this pc. But I can not get into the account at all because she can not remember her password, she does not even have the email, or phone number she had associated with the pc. She has had this laptop for years and retired from the laptop to get an actual desktop computer. I have tried everything it feels like and she gave me this laptop so I am able to do my school work, If anyone could help it would be more than greatly appreciated.

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