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‎02-03-2023 08:54 AM

HP Recommended
Product: HP ENVY Laptop - 17t-cg000 CTO

I recently got a fan error 90B on startup. I ran the HP diagnostics, and got a 24 digit failure id. I entered that in the HP support website, and it says that my warranty status is active (under the 3 year Care Pack) I purchased:

 

HP Thermal fan check has Identified a critical failure in your system that requires repair.

See your options below:

 

Warranty status:

 

Active: Covered under warranty, 4 months remaining See details

 

When I tried contacting one of the authorized service centers, they said I have to initiate the warranty claim with HP, but there is no means of contacting HP provided. (The virtual assistant just gets me back to the page that says my manufacture's warranty is already expired.)

Any advice? Thanks

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