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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎02-17-2023 04:16 PM

HP Recommended
Product: HP Reverb G2 Virtual Reality Headset
Operating System: Microsoft Windows 10 (64-bit)

My Reverb G2 was working fine until recently. The activity light on the headset doesn't turn on and the headset is not detected by Mixed Reality Portal. The power light on the OCuLink adapter does turn on when the power connector is plugged in. I already tried rebooting my system and using different USB/Displayports, none of which seem to make a difference. The headset is always connected to my PC, and I didn't change anything about my setup, so my guess is that it's a problem with the OCuLink cable. 

 

Whenever I try to use the official HP support page it just keeps saying "Sorry, we are unable to determine if there are any support agent options for your location at this time. You can use other resources below or please try again later." Hence my message here. 

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