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‎02-20-2023 04:01 AM

HP Recommended
Operating System: Microsoft Windows 11

I have a ZBook Firefly 14 inch G8 laptop with windows 11 OS installed, that does not recognize the fingerprint reader that is integrated, it has the hardware to be able to read fingerprints and unlock with Windows Hello.
I have installed all OS updates, performed the HP assistant scan, and updated all driver recommendations. I have updated the BIOS to the latest version and it still does not recognize the reader or let me configure it.

I have also tried to manually install the drivers for the fingerprint reader that HP recommends and it does not recognize them, they do not appear in other unknown or hidden drivers in the device manager.
I don't know if it could be a hardware or laptop problem. I have also performed the UEFI diagnosis and it does not recognize the reader.

Any ideas?
thanks

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