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‎03-12-2023 01:15 PM

HP Recommended
Product: OMEN by HP 25L Gaming Desktop PC GT15-0000i RCTO Base Models (LaprasI)
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased an Omen 25L desktop and it was delivered in January.  It came with Windows 11 and I downgraded it to Windows 10.  When I go to the HP website to get my drivers, the HP support site asks for my serial which I put in, then it says "there are no drivers for my operating system."

 

There are no options to choose another operating system.

jeli1_1-1678648544951.png

 

I downloaded the HP Support Assistant and it found a few, but I still have several unidentified hardware modules and Support Assistant reports 0 downloads found.

 

How can I find the drivers for my system?  Not sure if it is safe to paste my serial number here...

 

Most notably I have no audio now.

 

Any guidance is greatly appreciated.

jeli1_0-1678648486003.png

 

 

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