• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

For the past few months, I have been experiencing frequent occurrences of the blue screen of death on my laptop, which results in sudden automatic restarts. I suspect that this issue may be related to my wireless drivers, as I have already attempted to update them, but the problem persists. The BSOD messages that appear include rtwlane6.sys, BAD_POOL_CALLER, and KERNEL_MODE_HEAP_CORRUPTION.

Previously, I used to keep my laptop's mobile hotspot on for extended periods of time, as I utilized it as a router for my LAN connection. However, after approximately two weeks, the hotspot would occasionally stop functioning properly. In an attempt to resolve this issue, I updated and rolled back the wireless network drivers several times, and also reset the network settings once. However, after a few days, I began to experience the aforementioned BSOD errors, which occur suddenly and frequently throughout the day (approximately 2-3 times per day).

I would greatly appreciate any assistance in resolving this issue. Thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.