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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-28-2023 06:46 AM

HP Recommended
Product: HP Reverb G2 Virtual Reality Headset

My HP Reverb G2 VR goggles that I purchased in November 2022 and received in December 2022 suddenly had a large black circle on the left eye screen in March 2023 making it unusable.  I returned for warranty repair on March 14, 2023 and was given a completion date of March 17, 2023.  After that date had passed with no update, I contacted support to see when it might be complete.  The new date is now May 1, 2023.  This seems like an unacceptable delay for the warranty repair.  The goggles were lightly used for a handful of hours making this likely a quality issue during manufacturing.  Would it not make more sense to send a replacement to the customer instead of attempting a repair and delaying the timeline by almost 2 months?  

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