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‎04-02-2023 07:44 AM

HP Recommended
Product: HP EliteBook Folio 9470m Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

This notebook came with Windows 7 but is now operating Windows 10.  After a system failure last week following the Windows Cumulative Update 2023-03 (!), I had to do a clean install of Windows 10.  After the clean install, I tried to use my wireless headphones and discovered that my Bluetooth capability had "disappeared". I do not see any Bluetooth driver listed in Device Manager (including hidden devices), although there are two "Unknown devices" showing under "Other devices".  Both have yellow triangles with exclamation marks next to them.  Troubleshooting Bluetooth shows "Problems found" as "Check Bluetooth capability     Detected   (Yellow triangle with exclamation mark)".

 

When I search the HP site for drivers, there are none for Windows 10, 64 bit.

 

How do I find the Bluetooth device (not listed as Bluetooth) and how do I update the driver?

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