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‎04-03-2023 03:14 AM

HP Recommended
Product: HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC (4C056AV)
Operating System: Microsoft Windows 11

I am the owner of a pretty new laptop, HP Elitebook 1040 x360 G9, Norwegian version, Windows 11, all updates.
The app HP Presence Aware (HP Auto Lock & Awake) suddenly stops working with error message: "This app is not compatible with your unit." I am not able to uninstall or reinstall the app/service. When trying I get an error message from Windows that states: "One or more customizations are not allowed by the software restriction policy."
How can I repair this situation and get the service to work as normal in my Windows 11?
Screenshot in Norwegian language. 🙂
HP Presence and Aware Elitebook 1040 x360 G9 error message .png

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