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‎04-09-2023 04:30 AM - last edited on ‎04-10-2023 11:01 AM by Retired

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (45W97AV)

My laptop touchpad stops working frequently from 1 April 2023. Yesterday an engineer came to solve the problem from HP, but he says in my laptop there was no hardware issue. and give me advice to recover windows by HP Cloud Recovery tools, and I did the same and it's successfully completed today, but still the same issue persists (12C HID Device error 10). Please resolve it ASAP. Case no. [Personal Information Removed] This is not something I expect from a brand like HP. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.