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‎04-15-2023 10:22 AM

HP Recommended
Product: HP ENVY Desktop - TE01-0150xt CTO

My HP Care Pack expired in December of 2022, and in accordance with the rebate policy, I emailed all of the necessary documents to the email required for the rebate.  I received a response soon thereafter from 'Focus Solution Management' saying that access to their mailbox was shut down for the holiday season, and that they would return on January 3, 2023.  I've since sent two more emails to this address requesting my refund, and there has been no response.  It has now been almost four months.  Is this rebate a complete scam?  Does anyone know of an actual person at HP could speak to about this?

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