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‎04-29-2023 11:28 AM

HP Recommended
Product: HP ENVY 34 inch All-in-One Desktop PC 34-c1000 (4G584AV)
Operating System: Microsoft Windows 11

I would like to add more memory to the all-in-one computer,
For the computer itself there are 2 units of memories with a volume of 8GB each from Samsung with a frequency of 4800MHZ that came with the computer and are currently working. (Indicates that your manufacturer's page states that the memory comes with a frequency of 4000 and in practice the memory itself is at a frequency of 4800 DDR5)
In the control panel, it seems that the computer recognizes the frequency as 4000MHZ and when I try to add crucial memories at a frequency of 4800MHZ, the computer gives an error message about the incompatibility of the memories.
I did an update to the latest version of the BIOS and tried to add 2 of 8GB and also 2 of 16GB and both get an error of incompatibility.
I thought about enabling XMP in the BIOS, but there is no option in the BIOS itself.
Would appreciate help.
Name of the memories that currently exist on the computer - m425r1gb4bb0-cqk
Name of the memories I used - ct8g48c40s5 and ct16g48c40s5

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