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‎06-02-2023 11:53 PM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y0AV)
Operating System: Microsoft Windows 11

The Windows 11 on my laptop broke down: it does not start up at all, needs to be re-installed. The installation USB drive with the Microsoft ISO file has been created. It starts up, recognizes the laptop, but is not able to see the NVME drive (SSD drive): it does not  see any drives at all, and asks for the device driver for the hard disk. Where could this device driver accessed?

Thanks for your support!

 

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