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‎06-15-2023 10:36 AM - edited ‎06-15-2023 10:40 AM

HP Recommended
Product: HP 960 4K Streaming-Webcam

Hi, 
i just bought myself a HP 960 4K Streaming-Webcam.. (i cant select the product because i cant registrer it.)
 
The setup instructions tell me:
"To configure your device, use the software. If the software does not download automatically, on your computer, open Microsoft Store or App Store. Search for HP Accessory Center, and then download the app." 
Problem is now, the HP Accessory Center does not even recognize the cam, neither does the HP Web Product Detection.

I tried to contact support but thats not possible because the serial number on the packaging seems to be "not valid".
I cant even talk to a real person because it wont let me register the cam on my account.

My questions would be now:
Why does it say i need the HP Accesory Center on my computer when i cant download drivers for webcams?
Why cant i register the Webcam on this site? Wich hinders me from getting help for said problem.

and 
The Webcam shows itself as an audio device on my pc(it does work like it should dont get me wrong), now i just wanted to ask wether this could be part of the problem.

Thanks for the help and have a nice day

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