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‎07-08-2023 07:51 AM

HP Recommended
Product: HP 14 inch Laptop PC 14-f1000 (2L1B1AV)
Operating System: Microsoft Windows 11

Hi

I'm reposting this with additional information as my previous request 27 Apr 2023 has not had a reply.

(I have tried the support chatbot but that was useless.)

 

I've read other posts and the reply to them from HP seems to be that my laptop needs expert help from HP to fix the problem.

If I don't get this fixed soon I will need to return the laptop as I cannot continue with it in its current unreliable state.

 

The problem:

When my laptop goes to sleep, both by my request and by default time out, I often return to use it to find that it has lost it's boot device. On screen error is as follows:

 

Boot Device Not Found

Please install an operating system on your hard disk.

Hard Disk - (3F0)

F2 - System Diagnostics

For more information, please visit the website or scan the QR code: 

http://www.hp.com/go/3F0harddiskerror

 

To date I have updated, Windows 11, BIOS, Drivers, etc. several times since April and each time the problem reoccurs and I run all the hardware and software diagnostics and each time get a clean bill of health.

 

After the latest BIOS and driver updates today the internal fan is fully on all the time indicating something is running really hot inside.

 

I know this isn't a high spec laptop but I had considered HP to be a relaible brand.

Help!

 

 

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