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‎08-04-2023 06:50 PM

HP Recommended
Product: HP ENVY 34 inch All-in-One Desktop PC 34-c1000 (4G584AV)
Operating System: Microsoft Windows 11

My Webcam magnetic base is bad.  The magnets are put in wrong, so they repel the magnets in the screen bezel.

 

You can place the web cam on the bezel, it repels the web camera.  Clearly the magnets in the Bezel or the web camera are mounted same, when one should be opposite (N+N, should be N+S).  HP Support does not seem to know how to fix.

I asked for a new camera, thinking my base is bad.  They can't decide what to do.

 

Only thing is to break into my new web camera base and hope I can dig out the magnetic and flip it.

 

Guess that $2k computers and HP Warranty don't apply to their web camera.

 

HP should stand behind their product better than this.

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