Business Notebooks

I am looking for an HP contact who can intervene and end the cycle of 4 unresolved cases and repairs and get my PC fixed or replaced. 

I purchased this AIO at the end of April 2023.  Since that time, the PC and been rebooting unexpectedly.  TheWindows Event Logs indicate the Power-Kernel Event id 41 error.  I tried to resolve the issue myself but with no sucess.  This included updating the BIOS.

I opened the first ticker in early June,  The techs took control of the PC remotely and ran many of the same steps I had already done.   I was then directed to perform a  HP Cloud Recovery which involved wiping out all my data and applications and reinstalling the OS. 

A second case was created when the Cloud Recovery did not work.  The techs followed the same scripted and remedies as done previously.  They could not resolve the issue and created a repair order. 

The repair was delayed for a couple of weeks due to Part availability.  This part turned out to be a replacement power cord that they attributed the issue too.  I'm not sure how they came to that conclusion as I never sent the original power cord to the HP  Repair Center.  I finally received the PC back with a note that the PC had been "extensively tested", but the problem occurred again.  When looking at the Event Logs to verify, I saw the issue occurred while the PC was in the HP repair center on the same day it was shipped back to me. I'm not sure how the PC was tested or how it was determined that the issue was due a power cord.  

I opened the third case to report the issue and the techs ran though the same script and wanted to perform another Cloud recovery at which point I questioned why they repeating the same failed step would solve the problem.  I then spoke to a supervisor who stated that the Cloud recovery is only 90% effective and wanted to send a USB stick to perform a HP Media recovery.  I asked why all of our wasted on a solution that is not 100% effective.  There was no answer.  I received the USB stick from HP a couple of days later. I performed the recovery again (and wiped out my apps anf data again) but the problem still occurs.

Today, I opened the fourth case with HP and the tech took control of the PC again and verified the issues is still occurring.  They are sending me another box for another repair attempt.  

The warranty is 25% towards expiration and there are no results being produced by the current process.  l am looking for someone of authority who can step in to resolve the issue permanently.