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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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08-21-2023 12:52 PM
Operating System: Microsoft Windows 11
Hello! I just bought my pc elitebook that has windows 11 and i have a problem. I wanted to add the laptop a fingerprint sign-in, but when I go to choose the fingerprint recognition option it says "This option is not available" and "Something went wrong. Try again later." The same thing happens with facial recognition and pin options ass well. Basically with windows hello. What should I do to fix it?
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