Notebook Audio
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Hi Folks,
I am having an issue with the Windows 11 Audio like the below screenshots:
The Windows Audio service cannot be started and keeps on crashing with the below events logged:
Log Name: Application
Source: Application Error
Date: 5/09/2023 12:54:48 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: Adminlaptop323
Description:
Faulting application name: svchost.exe_Audiosrv, version: 10.0.22621.1, time stamp: 0x6dc5c2a5
Faulting module name: audiosrv.dll, version: 10.0.22621.1778, time stamp: 0x9cfd41eb
Exception code: 0xc0000005
Fault offset: 0x0000000000062d11
Faulting process id: 0x0x80A0
Faulting application start time: 0x0x1D9DF3FBC81F42D
Faulting application path: C:\WINDOWS\System32\svchost.exe
Faulting module path: c:\windows\system32\audiosrv.dll
Report Id: d0fadbfa-45a9-479c-b05c-7ce69cef2858
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-09-04T14:54:48.9379890Z" />
<EventRecordID>230269</EventRecordID>
<Correlation />
<Execution ProcessID="16924" ThreadID="16928" />
<Channel>Application</Channel>
<Computer>Adminlaptop323</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="AppName">svchost.exe_Audiosrv</Data>
<Data Name="AppVersion">10.0.22621.1</Data>
<Data Name="AppTimeStamp">6dc5c2a5</Data>
<Data Name="ModuleName">audiosrv.dll</Data>
<Data Name="ModuleVersion">10.0.22621.1778</Data>
<Data Name="ModuleTimeStamp">9cfd41eb</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">0000000000062d11</Data>
<Data Name="ProcessId">0x80a0</Data>
<Data Name="ProcessCreationTime">0x1d9df3fbc81f42d</Data>
<Data Name="AppPath">C:\WINDOWS\System32\svchost.exe</Data>
<Data Name="ModulePath">c:\windows\system32\audiosrv.dll</Data>
<Data Name="IntegratorReportId">d0fadbfa-45a9-479c-b05c-7ce69cef2858</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>
I have installed: https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148533.exe but the problem still persist.
sfc /scannow will always result in my computer's hang.
Any help would be greatly appreciated.
