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‎09-08-2023 08:20 AM

HP Recommended
Product: HP Elite Mini 800 G9

Not sure this is the right place to ask this, but it's the closest I can see.

 

I just bought a new HP Elite Mini g9, and have been trying to add it to the products in my HP account dashboard. When I type in the serial number and press enter, the page refreshes and nothing else happens, as if it has quietly refused the serial number. I also tried adding it as a new device while trying to contact support about that, the same happened.Note that the page does not comlpain that the serial number is invalid (which it does if I put something invalid in there)... it just refreshes and does nothing else.

 

It seems I cannot contanct support about the issue without telling them which item in my dashboard I am contacting them about... catch 22 (and a wasted 20 minutes trying to - not impressed). There's no way to contact support that I can see without registering the PC.

 

The serial number I am entering is correct. I've checked on the box and by 'wmic bios get serialnumber'. I have other Elite Mini's already registered to my dashboard.

 

Any help please?

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