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‎09-13-2023 06:54 PM

HP Recommended
Product: HP OfficeJet Pro 8725 All-in-One Printer
Operating System: Microsoft Windows 11

Hello-- my printer has suddenly stopped functioning as a duplex printer. It prints single-sided just fine, but it jams on the first page every time I select duplex. The same thing happens every time: I get a "paper jam" error, I remove the jammed paper from the duplex tray, then the printer jams again (in the same place) and the process repeats. Is there a new duplex driver that I need to download or reinstall? There is nothing jammed anywhere else, I'm not sure how to troubleshoot this issue. Thanks.

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