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‎09-20-2023 02:34 PM - edited ‎09-20-2023 02:50 PM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14m-dw1013dx

I need a clean install of windows 11 but I'm running into the 'driver missing' issues.  I can't find the drivers when I got HP Support I will have it search my laptop and it doesn't have the intel storage drivers.  

I am reading this article and following the instructions: https://support.hp.com/us-en/document/ish_4859717-4859823-16

HP PCs - No drives can be found during Windows 11 or Windows 10 installation (Intel 11th Generation processors)


I am instructed to:

Extract the Intel Rapid Storage Technology drivers to the USB flash drive

Download Intel Rapid Storage Technology (IRST) drivers from the HP Software and Drivers webpage and extract them to the USB flash drive.

  • Go to HP Customer Support - Software and Driver Downloads, and then type the serial number, product number, or product name to find the software and drivers for your computer model.

  • From Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.

  • Copy and paste the downloaded .exe file to the USB flash drive that you are going to use to install Windows 11.

    However when I do this there is no Driver-Storage option.
    I need to know what to do.  Please advise.  I have gone to the intel website and updated all the drivers but the Intel Rapid Storage Technology is not there.

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