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‎09-25-2023 08:23 PM

HP Recommended
Product: HP Elite Mini 800 G9 Desktop PC (550B5AV)
Operating System: Microsoft Windows 11

Having an audio problems with our HP EliteDesk 800 G9 machines. Our latest effort involved building a new CPU. Audio stops on newly deployed desktop after reboot

Getting "No audio devices are installed" under the Playack tab under Sound Settings. Under Trooubleshooting audio problems it says "No output devices found.
Seems to be uers wih speaker with "Headphone" jack having the issue.

- USB Audio seems to be fine.
- No sound drivers not present under device manager.
- Installed Driver - HP Elite Mini 800 G9 Desktop PC (didnt work)
- Tried https://www.driversupport.com/knowledge-article/exploring-realtek-hd-audio-drive-failures-and-common... (didnt Work)
- Tried rolling ack firmware to sp145985.exe 2.10 (didnt Work)
- Tried sp148478.exe (didnt work)

Host Name: *********
OS Name: Microsoft Windows 11 Pro
OS Version: 10.0.22621 N/A Build 22621.2283 (22H2)
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
BIOS Version: HP U21 Ver. 02.11.01, 8/17/2023

Event Properties show " The windows Audio dervice terminated unexpectedly. It has done this 4 time(s). The following corrective action will be taken in 180000 milliseconds: Restarted the service.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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