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‎10-19-2023 07:34 PM

HP Recommended
Product: Victus 15

Recently, I performed a PC reset on my 1 year old Victus 15.

 

I have done this before without issue. So this time the local and/or cloud gets selected, not cleaning drive but removing everything.

 

The computer will start the PC reset process, will reboot and spend 15 minutes or so at the factory reset boot screen (Victus logo screen)

 

It appears a BSOD might occur or a reboot and then then I get a message that the computer rebooted for an unkown reason and to select continue to reboot and continue with the reset. The problem is that keeps looping.

 

What I have done since then

 

Ran sfc /scannow once I recovered the system using a recovery USB

 

I had to recreate the recovery USB on another machine using this machines Serial Number I believe.

 

When using the USB recovery, works fine

When using a Windows 11 USB recovery without HP's stuff it also works fine but I have to connect to network cable until setup is done as wireless drivers aren't included.

 

Since I recovered with HP (Like this time right now, I've tried reset multiple times) I try another reset and get the same error message after about 15 minutes in the PC reset boot screen.

 

Performed hard drive check. Seems fine. Just past warranty period.

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