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HP Elitebook 840 G9

Dear All,

 

since a couple of days we have issues with external headsets or microphones (all vendors effected). The microphone from the external device is not working, it is detected in device manager and is available in  a app like MS Teams but it is not working (e.g. Zoom show the error "there is something wrong with the mic"). Doesn't matter if connected via USB or Bluetooth. The speaker works fine also the internal mic from the laptop works.

 

It seems that only devices affected with the Intel Smart Sound Technology audio.

 

We didn't change anything and last updates are weeks ago. Uninstall latest updates / bios didn't help

 

We only fix the issue with a reinstall of whole Windows System but of course this is not a solution for us.

 

Windows 10 22H2

 

Any suggestions ?

Thanks

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