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‎11-18-2023 10:42 AM

HP Recommended
Operating System: Microsoft Windows 11

Product - HP-14s

OS - Windows 11.

 

Hi there,

My touch pad stopped working recently. I checked the device manager and i see "

This device cannot start. (Code 10)

A request for the HID descriptor failed.

" inside I2C hid driver which has a yellow caution symbol below. I tried updating my os from windows 10 to windows 11 and even after updating, still touch pad is not working. I checked my touch pad in UEFI firmware and i find my touch pad is working there which concludes that there is not hardware issue. I tried almost all the methods which was already available for this issue. Still no luck. 

Premmerp_0-1700328894798.png

When I try to update, it says it's already updated

Premmerp_1-1700328954450.png

I also updated my bios, also factory reset my bios. nothing works. currently i am managing with external mouse. But I've been a touch pad user for years. kindly help me to resolve this issue. Thanks in advance. Also please let me know if u need further information.

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