• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎11-21-2023 09:25 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a EX920 m.2 1tb ssd. I have the serial number but the "Add a product" won't recognize it. The disk is at 100% usage constantly making boots take a long time. The system stays unusable as long as the disk is at 100% use. I tried all of the following:

1. Windows update.

2. Booting into Safe Mode.

3. Deactivating all Startup Services/Programs.

2. Windows recommended solution offered on their official community: https://answers.microsoft.com/en-us/windows/forum/all/100-disk-usage-on-windows-10/17e3aa7e-4a2a-492...
3. Checking the m2 was correctly seated.

4. Manually trim'ing the disk, as well as ensuring that it was regularly scheduled.

5. Check Crystal Disk Info for drive health.

 

Nothing helps. I need to RMA this product. Thanks.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.