Notebook Operating System and Recovery

Dear,

My name is Prommy, and I recently purchased an HP Envy 16-inch Laptop PC (16-h1000, 754F7AV) in July 2023. I have been experiencing persistent issues with the laptop's performance, and I am reaching out to seek assistance in resolving these matters.

Primarily, I use the laptop for academic purposes, particularly for coding in Python, C, and SQL. However, over the past four months, I have encountered a recurring problem. The laptop exhibits a 4-minute screen freeze, during which the touch screen becomes unresponsive. Subsequently, the mouse pointer becomes fixed at a specific spot on the screen, rendering it immovable. After this brief period, the system returns to normal functioning.

Unfortunately, the situation has escalated, and the laptop now freezes entirely. During these episodes, neither the internal nor external keyboard and mouse are responsive. Manual restarts have become the only means to restore the system's functionality.

I am writing to seek guidance on how to address this issue promptly. Given the nature of my academic work, a reliable laptop is crucial, and these interruptions are severely impacting my productivity.

Could you please advise on potential solutions or steps I can take to resolve this matter? Your prompt attention to this concern is greatly appreciated.

Thank you for your assistance.

Sincerely,