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‎12-21-2023 02:37 PM - last edited on ‎12-22-2023 09:28 AM by Retired

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)

When I turn on the Computer it says it is trying to self repair itself and the thinking icon spins without end.  

I ran a Hard drive test: 

Short DST check : Failed

Failure ID PK63XV-APSBT3-MFGH5G-60QN03. 

Product ID 33Y42UA#ABA

Hard Drive/SSD 1 Primary HDD Bay Model : Toshiba [edit]

Do I have to replace the hard drive? How do I do that?

 

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