• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎12-22-2023 10:32 AM

HP Recommended
Product: HP 255 15.6 inch G9 Notebook PC (50J79AV)
Operating System: Microsoft Windows 11

I have purchased a new HP255 G9.
Started the OS, activate it and register to my Microsoft account.
Power off. Upgrade the RAM to 16GB and change wifi to Intel AX210.
Then reinstalled the system to Windows 11 23H2 using Microsoft media creator (with complete disk erase).
Now system is not activated and fails to activate.
Already tried to install same version as it was originally (21H2) and revert the hardware upgrade and then reinstall the system again. Also tried to use HP Cloud Recovery, but it shows that this model (6S6F6EA#AKD) is not supported.

What are the options to recover?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.