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‎01-02-2024 12:52 PM

HP Recommended
Product: HP ENVY x360 - 15m-dr1011dx

Attempted to restore the laptop from my restore drive only to discover it is corrupted as it is on my laptop. I make monthly restore backups monthly, to no avail. I am frustrated at best. I want to pass it on to my daughter but in a functional condition. Is it possible to obtain a copy of a factory recover media?  The alternative is to remove harddrive and recycle the laptop, not my first choice. Thanks. John

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