• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎01-07-2024 12:01 PM

HP Recommended

Dear all

I have updated my Elitebook 845 G9's firmware recently. I have also updated the Thunderbolt G4 dock's firmware in the same evening. It was something like 1.3.xx.xx (1.3.40.. or 1.3.60..), now there is recent 1.4.20.0.  After the update the external monitors are not being detected after laptop wakes from the sleep mode. Displays are not being shown among connected displayes. There is only laptop screen available. If i disconnect the USB-C connector from the laptop and reconnect it, all start working good. Before the update it was all working flawlessly. 

Is it possible to do something to fix the problem? It is not good to disconnect and reconnect the cable every time in order of using the laptop. 

 

Thanks

 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.