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OMEN by HP 16.1 inch Gaming Laptop 16-n0000 (5B1T7AV)

Hello,

 

I've had my new pc for 1 month now. It was a real pleasure until my first kernell power (41 63). Since then, I've been constantly having thoses crashes, resulting in a random reboot whenever I'm on a discord call, visio teams, or watching a movie on chrome, or even just installing an app. I can have 2 or 3 hours of gaming without a problem, then open discord and put on my webcam and BOOM: freeze for 3 sec and auto boot.

 

things i've tried :

- disabled Fast Startup 

- Windows 11 clean install

- updated all drivers (BIOS included)

- did HP diagnostics (system, hardware...)

- did OCCT stress tests. The processor test made some creepy BSOD, but Totally random tho, it crashed 4 minutes after the beginning, then it doesn't crash for 1h THEN 20 minutes after another start, then again for 1h everything is ok. I don't know if it's linked to kernell power crashes

OCCT BsodOCCT Bsod

- disabled material acceleration on discord and chrome (I was starting to be desperate at this point)

I'll **bleep** tomorrow morning, but I wanted to have your opinion on those crashes. I don't understand WHY it's crashing, and this is a bit frustrating. So what do you think ?
(I will update for my fellows who had the same issue as me ofc)

Who Me Too'd this topic
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