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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!

‎01-30-2024 04:25 AM - last edited on ‎03-18-2024 10:31 AM by Retired

HP Recommended

Hello, i had this problem for like a month now.

My PC randomly reboot itself when gaming, i get a black screen, a weird noise and it reboots.

This happens after 2-3 hours of gaming but sometimes it happens faster. 

It never happens when browsing, watching videos or when i play less demanding games.

Temps are fine, with a peak of 60-70 while gaming.

 

I checked the event viewer and i have Kernel power event 41 critical error.

  System
   
- Provider
      [ Name] Microsoft-Windows-Kernel-Power
      [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
   
  EventID 41
   
  Version 9
   
  Level 1
   
  Task 63
   
  Opcode 0
   
  Keywords 0x8000400000000002
 

 

My pc rebooted 11:44:42, 1 sec before that i had another error, Event id 162 (volmgr)

 

- System
   
- Provider
      [ Name] volmgr
   
- EventID 162
      [ Qualifiers] 4
   
  Version 0
   
  Level 2
   
  Task 0
   
  Opcode 0
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2024-01-30T10:44:41.0884734Z
   
  EventRecordID 11752
   
  Correlation
   
- Execution
      [ ProcessID] 4
      [ ThreadID] 400
   
  Channel System
   
  Computer TK
   
  Security
- EventData
      \Device\HarddiskVolume3
      000000000100000000000000A2000400F30C00000000000000000000000000000000000000000000

 

 

I was asking for help in another forum (Microsoft) and a guy there told me it was the nvidia driver.

But i tried 3-4 different Nvidia drivers already with the same problem. 

 

System Model OMEN by HP 45L Gaming Desktop GT22-0xxx

Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)

3080 TI graphic card

 

https://file.io/eCHBv6yqtcUc 

Uploaded dump file from the crash

 

I hope someone can help me out..

 

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